Sales and Customer Service Programs

This package reviews the basic concept of selling, and dismiss common myths relating to effective selling. It explains the fundamental blocks of effective selling practice and recognize the principles of effective selling. The ability to build relationships with customers, persuade them to make purchases, and generate repeat business is at the heart of selling and critical for any organization

Duration

3 days

Recommended for

  •  Sales specialists 

Customer Journey Mapping 

This training helps you create a Map of your customer`s journey, to assess their action, identify their thinking, how they measure the experience, and their feelings toward the experience

Duration

2 days 

Recommended for

  • Sales specialists 
  • Area Sales Managers
  • Divisional Managers

 

The  program provides tools and techniques you need to foster cross-functional collaboration, deliver faster service and improve processes to enhance your customer experience . It will help you to understand  the essentials of becoming a customer – focused organization

Duration

3 days

Recommended for

  • Sales specialists

 

This training program  will explain the value of critical thinking and creative problem solving in the customer service experience and explore assumptions and biases and their impact on critical thinking

Duration

3 days

Recommended for

  • Directors
  • Area Sales Managers
  • Middle Level Managers 
  • Divisional Managers

 

This interactive workshop explores the ins and outs of the customer relationship process and various techniques to help the process . During this session , we will examine  CRM goals , touch points , messaging , methods for being  systematic without being scripted , documentation strategies and best practices  for staying connected with customers

Duration

3 days 

Recommended for

  •  Sales specialists 

 

Close more deals and improve the performance of any sales team. The Art of Sales Specialization is designed to make you more effective and efficient as you pursue your sales goals. Understand how to stand out in the crowd, attract customers, and build support for your initiatives within your company. Duration

3 days

Recommended for

  • Sales Managers 
  • Areas Sales Managers
  • Divisional Managers

 

Sales Coaching training gives sales managers the skills and framework they need to coach sales teams to success, helping them develop mutually beneficial, long-lasting customer relationships. Sales managers and coaches learn how to use collaborative sales training techniques to hold coaching conversations, and develop a culture that supports high-performing sales teams. Implement a coaching process with the sales team and successfully handle difficult coaching conversations

Duration

3 days

Recommended for

  • Sales Managers
  • Areas Sales Managers 
  • Divisional Managers 

 

The Event Planning is designed to teach you the important principles and practical step-by-step techniques for planning events and getting started in a career as a professional event planner Run an effective event based on sound principles of event management  and build the required skills and the confidence to deliver events effectively

Duration

3 days

Recommended for

  • Sales and Marketing  Specialists 
  • Event Planners

 

In Social Media Analytics, learners will be exposed to both the benefits and limitations of relying on social media data compared to traditional methods of marketing research. Partnering with a leading social media listening platform, this course provides learners with the foundational skills of social media listening including the creation of monitors and common social media metrics

Duration

3 days

Recommended for

  • Marketing Managers
  • Communication and Social Media Professionals

 

The proliferation of digital technology gives businesses a diverse new set of tools to reach, engage, monitor, and respond to consumers to an unprecedented degree. The aggregated and voluminous digital data can also be leveraged to better target specific consumer segments. Following the Digital Marketing Channels: The Landscape, this course aims to give you a deeper understanding of core processes of planning a digital marketing campaign and the role of various digital channels in integrated marketing communication.

Duration

5 days

Recommended for

  • Marketing Managers
  • Brand Management Specialists