What is an Organizational Diagnosis?

It may be easy to say that a diagnosis is an evaluation of the functioning of the organization. However, each diagnosis is unique in its orientation and the elements that we wish to analyze. It can therefore be focused on a specific area of the organization. It may also be necessary, for a broader view, to extend the analysis to several spheres and even to the organization as a whole.

Organizational diagnosis is a creative method for getting to know an organization at all levels- from the surface levels to the deepest hidden parts that aren’t visible to the eye. Performing organizational diagnosis is not so far off from a doctor trying to diagnose their patients. Some doctors diagnose differently by focusing on nutrition, food, and natural remedies, whereas others diagnose by using chemical medications, or even by trying a remedy, seeing whether it has positive effects, and then trying something new. This is very similar to what we have learned to do in the business sense to organizations. Different diagnostic models can be used in different situations depending on the wants, needs, and goals of our clients (patients).

Generally speaking, these models would be used by human resources or organizational development and change practitioners who either work internally in an organization, or have been hired as a contracted consultant to help figure out the root causes of issues an organization is facing and to provide recommendations to improve them. In either case, the diagnostic models provide a template or tool to break down the organization into components to understand it more in depth as well as to better visualize how all of the parts work together. From performing the diagnosis alone, it is often possible to begin to pick out issues that are present within an organization.
At Infinity, our adaptive and collaborative approach ensures the involvement of employees from all levels of the organization in identifying the root causes of problems, possible improvements, possible solutions and new opportunities.

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